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Clients of Sun Life Group Benefits Can Now Access the Lumino Health Virtual Care EAP

Clients of Sun Life Group Benefits Can Now Access the Lumino Health Virtual Care EAP
Sun Life's Group Benefits is rolling out a new Employee Assistance Program (EAP) to its Clients throughout Canada. The new EAP platform available on Lumino Health Virtual Care.

Sun Life’s Group Benefits is rolling out a new Employee Assistance Program (EAP) to its Clients throughout Canada. The new EAP platform available on Lumino Health Virtual Care, gives Sun Life’s plan members fast and confidential support. Lumino Health Virtual Care is powered by Dialogue, Canada’s premier virtual healthcare and wellness platform. Within minutes members can download the app and connect to a variety of health and well-being resources and professionals.

“Lumino Health Virtual Care EAP is an all-in-one solution to help Canadians get immediate access to support. We want to provide our members with the help they need, when they need it. Today’s announcement means help is just a few clicks away,” said Marie-Chantal Côté, Senior Vice-President, Group Benefits, Sun Life Canada. “Launching EAP through Lumino Health Virtual Care is another way of making the continuation of care easier and more accessible.”

EAP services are available through workplace benefits plans. The service is available 24/7 and provides support across a range of areas including:

  • Stress & Wellness services including support for depression, anxiety, grief and burnout;
  • Work & Career services including professional development and work-life balance;
  • Legal & Financial services including assisting with debt management and divorce;
  • Family & Relationship services including parenting support, couples coaching, and eldercare navigation.

“EAP services are important to help people navigate life’s difficult moments,” said Cherif Habib, Chief Executive Officer, Dialogue. “When people are in need, they’re looking to get support as quickly as possible. This virtual tool allows members to get a personalized assessment within minutes and an appointment with a mental health professional within 24 hours.”

As part of their EAP service, members have access to online cognitive behavioural therapy (iCBT). The program offers a series of interactive, self-care toolkits. They are clinically proven to support mental health disorders, including anxiety and depression.

A new Stress Management and Well-Being program is also now available through Lumino Health Virtual Care. This add-on service leverages the dedicated care team and resources from Dialogue. The program offers additional mental health services to members, including access to psychologists, psychotherapists, and mental health specialists. Through the app, members complete a brief online stress test. They are then connected with a mental health specialist for an initial assessment and receive a personalized care plan. Based on their needs, members are matched to an appropriate practitioner, with access to unlimited sessions until remission.

Lumino Health Virtual Care’s suite of services provides an integrated approach to healthcare. Members can use one platform to meet many of their health and wellness needs.

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Rajesh Tamada